cisco 3560 router or switch!

Opmanager 7 (fresh install, latest version, plenty of server power) has decided to randomly categorise my cisco WS-C3560X-24T-L   series switches as either 'router' or 'switch' depending on its mood.

The ones classed as router come up as 'cisco device' even though in the description field below that box it says 'cisco 3560...blah blah'.

If i then go and change the device type to 'cisco 3560 series switch' i either get page that says 'error' or 'device cannot be found'.. if its the latter its been deleted from the database and i can't re-add it as its partially there....

While adding the device, we will match the sysoid on the device template and based on it, the device type will be applied. So if there are no templates for the device it might be associated wrongly. So to make the cisco 3560 device fall under the right category, create a new template by following the steps in this LINK. Now you can apply the template to all the 3650 devices and it should work fine.

For the device being partially added, follow the steps in this LINK which will remove the device completely from the database. Now add the device again and it should be fine. We will make this template available out of box soon.

If you have the device template already, then you don't have to create one. You can go to the particular template under Admin --> Device templates and apply it to all the cisco 3560 devices. While discovery, if you have multiple credentials selected or if the response for the SNMP request from the device is slow, then it might get timed out and fall under the general cisco device category. Applying the right template all the devices will move to the correct category.

now running a completely clean copy of opmanager, fresh install.

Added 6 devices. 5 of the 3560's went in fine. One became a router so i tried to manually tell it the device was a WS-C3560X-24T-S   and now its vanished again and i can't re-add as apparently its already in the dbase..